Recovery Score at 0
in progress
P
Pauline
My recovery score is set at 0 since 2 days with the following message: « to see your Recovery Score for today, sync last night's vitals and sleep session to get a clearer picture of your rest and recovery. » Sleep hrv and hr are not loading and showing a zero. Everything was all fine for the last 10 days. This bug started 2 days ago and is quite unfortunate with the pro version. Could you please help?
Byron
in progress
Hi Pauline - thanks for reporting this. Do you mind if I ask a few questions to track the issue down?
- First, just to confirm: you've been wearing your device to sleep at night, right? The recovery score requires data from your sleep session in order to be calculated properly (heart rate, hrv, respiratory rate etc.)
- which devices do you have synced with Sonar? Do you mind trying a refresh sync for whichever devices you're using to track to your sleep? To do this, navigate to the 'Synced' tab, tap on the device, and select 'refresh sync'
If that doesn't resolve things, would you mind sending our team some logs to investigate further? To do this, just navigate to the Profile tab, scroll down to the bottom, and tap 3x quickly on "Version." This will reveal a "send logs" button. Thanks!