Nutrition data not syncing with Apple health
complete
Byron
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complete
Byron
Chris Trefz Do you mind letting us know if you’re still seeing any issues with your Nutrition data syncing?
We released a fix in late October, but if the issue is still happening, here are two quick things to try:
- Go to Profile > Personalize > Data Sources > Nutrition and make sure Apple Health is enabled as a data source for your nutrition metrics. We’ve occasionally seen users disable Apple Health here while testing and forget to turn it back on.
- Disconnect Apple Health from Sonar, then reconnect and resync. When you do this, please keep the app open until the sync progress bar disappears (usually 1-2 minutes, depending on how much data you have). This helps Sonar re-cache your historical data, rerun the relevant algorithms, and refresh permissions for Nutrition.
Byron
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in progress
Hi Chris - thanks for reporting this, and confirming receipt of the logs.
One of our support team members will be reaching out to you shortly with a couple questions.
We should hopefully have a fix submitted to Apple for approval later this week.
Chris Trefz
I’ve sent logs in case that is needed