Not syncing
under review
Byron
under review
This isn't a known issue, but let's see if we can track down the source of the issue quickly. Just to confirm:
- if you open your "Fitness" app, do you see the workouts from today that you expect?
- assuming you do, on Sonar navigate to the Profile tab > Personalize > Data Sources > Activity > Workouts, and then tap on Apple Health. Check that Apple Health is enabled for workouts, and that the data source you used to track your workout is enabled as well.
- if this doesn't resolve things for you, can you make sure you're on the latest version of the app (3.0.28), navigate to the Profile tab, scroll down to the bottom, and tap on "Version" three times. This will reveal a "send logs" button. Please tap on that, and one of the engineers will review the logs on Monday. Tapping on "Version" 3 times again will dismiss the "send logs" button.
J
Jared Herrera
Byron— I see the two activities in the Apple Fitness app (a Train session and a Walk session) but it is not showing in Sonar. Interestingly, it is recognizing the movement in Strain, just not in Sonar Workouts. #2 checks out fine. #3 I did and sent to you. I also attached pics for reference. Thanks!
Byron
Jared Herrera Thanks - confirming receipt of the logs. Would be curious to hear if this continues happening to you today, or if it's only isolated to yesterday's workouts.
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Jared Herrera
Byron- great news! It’s working again! :)
Byron
Jared Herrera: Including yesterday's workouts?
J
Jared Herrera
Byron- no I did not include the original missing workouts.