Do not delete sync settings when Pro subscription temporarily expires
under review
M
Maksim
The current behavior does not seem very user-friendly when the Pro subscription temporarily expires.
In my case, I was not able to renew the subscription in time. This was partly because I could not change the billing period during the trial period, so I had to cancel and resubscribe later.
After the subscription expired, the app removed my sync settings, except for Health Connect. I had spent about 30 minutes configuring the sync settings, especially selecting only the specific Withings metrics I wanted to sync. After returning to Pro, these settings were still gone, so I had to configure everything again.
It would be much better if the app simply paused Pro sync integrations while the subscription is inactive, instead of deleting the configuration immediately. Once the user returns to Pro, the previous sync settings could be restored or re-enabled.
Deleting all sync settings feels like an unnecessary penalty for a temporary subscription issue.
Device: Google Pixel 10 Pro XL
OS: Android 16
App version: Sonar 2.0.2 (261)
Byron
marked this post as
under review
This is great feedback - and apologies for the disruption caused by this.
Admittedly this is something we haven't spent enough time thinking through, and we'll give this a closer look.