Calories were added multiple times
Conrado Franceschi
Hi there,
Thanks for reaching out, and apologies for the trouble here! This is something our engineers should be able to track down quickly.
A couple of things to check in the meantime:
- Your consolidation method for calories consumed. If Otterlife is pushing data through more than one source (e.g. Apple Health and Health Connect), Sonar may be summing them by default. You can adjust this by going to the Synced tab > "control how your data is consolidated" > Energy > Calories consumed, and switching from "sum" to "average," or disabling one of the sources so only one is treated as the source of truth.
- Send us some logs so the engineering team can investigate directly. To do this, just navigate to the Profile tab, scroll all the way down, and tap 3x quickly on "Version" - that will reveal a "send logs" button.
Once we have the logs, we'll dig in and figure out whether this is happening on Sonar's side or further upstream from Otterlife.