App won’t update data
complete
Byron
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Hi all - it looks like we've been able to resolve this issue on our end.
However, just for awareness: AWS' systems are still recovering, and quite a few wearables and apps continue to be impacted (e.g. Strava).
We anticipate most of them should be fully back online in the coming hours, but until then, you might still experience some syncing delays on Sonar.
To be safe, we suggest you wait until tomorrow morning to complete refresh syncs of your data. This can be done by navigating to the Synced tab on Sonar, tapping on each device, and selecting "refresh sync".
Feel free to reach out here or to our support team over at support@sonarhealth.co if you continue to encounter issues, and thanks again for your patience today.
Byron
Hi all - we have introduced further mitigations that have restored most app functionality while AWS continues to fix their systems, although you might still encounter intermittent issues. We'll keep you updated here once fully resolved.
Byron
Merged in a post:
No data
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Kristin
I installed the app yesterday and it worked well. Today there is no data and an error message that data could not be synced.
Byron
Merged in a post:
Nothing syncing
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Brad Rossiter
Using app on iOS and all data/syncing has disappeared. I get an error message on the Home and Health screens advising “having trouble syncing your data, please try again”, and there is zero activity showing on the Activity screen. I have re-synced Apple Health, etc and nothing seems to work.
Byron
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Hi all - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Byron
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Hi all - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
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Becky
Byron Issue has been fixed for me. Thanks!
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Becky
Byron I am experiencing the same issue again.
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Byron
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